Refund Policy

Metabolic Wisdom AI Chatbot

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Technical Issues: If you experience persistent technical problems preventing usage and our support team cannot resolve them.
• Accidental Purchase: If you mistakenly purchased the wrong plan and notify us within 24 hours without using the service.
• Unauthorized Charges: If you identify an unauthorized transaction on your account.

2. Non-Refundable Cases

Refunds will not be issued in the following cases:

• If the purchased message package has been partially or fully used.
• If the refund request is made after 7 days from the date of purchase.
• If the request is based on personal preference rather than a technical or service-related issue.

3. How to Request a Refund

To request a refund, please email us at [Your Support Email] with the subject "Refund Request - Metabolic Wisdom Chatbot" and provide:

• Your order confirmation or payment receipt.
• The reason for your refund request.
• Any relevant details regarding the issue.

Our team will review your request and respond within 3-5 business days.

4. Refund Processing

Approved refunds will be processed back to the original payment method within 5-10 business days. If your payment was made via credit card, Apple Pay, or Google Pay, the refund time may depend on your bank or payment provider.